Responsible Gaming

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Responsible gambling is about managing playing habits and making informed decisions when placing bets. Learn how to gamble responsibly and where to find help with gambling addiction here.

What is responsible gambling?

The key to responsible gambling is control. Always decide how much you’re willing to part with and how frequently you want to bet before placing real money wagers. Doing so will help you remain in control of your gambling habits and maximise the fun at online casinos and land-based venues.

Gambling addiction can have a destructive impact on all areas of your life and trigger symptons that cause you to feel a sense of anxiety or hopelessness. Our experts have highlighted the tell-tale signs of problem gambling and where to go for help below.

How to recognise problem gambling

Symptoms of problem gambling include gambling excessively despite harmful consequences and loss of control. You might find yourself chasing losses, borrowing money to gamble with or struggling to resist the urge to gamble.

Here are some typical behaviour and emotional signs to look out for if you’re concerned about yourself or a loved one having or developing a gambling problem:

  • Lying about how much money you have spent on gambling

  • Constantly thinking or speaking about gambling

  • Resorting to using your life savings or inheritance to place bets

  • Chasing losses, no matter how big or small they are

  • Spending more time gambling than initially planned

  • Becoming withdrawn from others to spend time gambling instead

  • You get angry, frustrated, or disheartened when gambling online

  • You borrow money or illegally obtain money to fund your gambling

  • Missing work or events to gamble

Where to get help for problem gambling

If you recognise any of these signs and believe that you or someone you know needs help with problem gambling, there are some steps you can take.

Realising you have a problem is a massive first step towards changing your gambling behaviour. You should speak to a loved one or a close friend and ask for their support. Opening up and talking about your gambling problem can feel like a weight has been lifted off your shoulders and can help you seek support going forward.

After talking to someone you know, contact a professional service such as the Problem Gambling Foundation NZ for confidential advice and support. Below, we’ve provided details of problem gambling solutions in New Zealand and how to get in touch:

Resource Phone Email/Text

Problem Gambling Foundation

0800 664 262 [email protected]

Gambling Helpline

0800 654 655 8006

Oasis – Salvation Army

0800 53 00 00 -

Asian Family Services

0800 862 342 [email protected]

Self-exclusion and blocking tools

If you’re struggling with your gambling habits, you could install a self-inclusion or blocking tool on your device. Once activated, these tools make it difficult to access online casinos and sportsbooks. Here are some blocking tools available in New Zealand:

Gamban

Gambanblocks all gambling sites and apps from around the world. You can activate it on your computer, smartphone, and tablet and, with just one licence, prevent yourself from accessing gambling sites. The yearly subscription costs $4.34 per month or $50 for a one-time annual payment.

GamBlock

One of the best things about GamBlockis that it can’t be removed once installed, making it a great option if you’re worried about giving in to temptation. An annual subscription starts at $142 for each device.

BetFilter

Another good self-exclusion tool is BetFilter, which allows you to block apps, websites and servers across all your devices. In New Zealand, the yearly subscription costs $117 per device.

Protect minors & prevent underage gambling

In New Zealand, the legal gambling age is 18 years or older at online casinos and 20 for brick-and-mortar casinos. Whether you’re a parent or a carer, you are responsible for preventing underage gambling.

To protect minors, never allow your children to play online casino games and always avoid playing in front of them. Here are some other steps you can take to protect children from the dangers of problem gambling:

  • Never play online casino games or place sports bets in front of your children

  • Don’t allow your device to autofill your login credentials at a betting site

  • Monitor your children’s online activity and check their history

  • Educate your children about the dangers of gambling

  • Teach them the importance of being financially responsible